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My Service Account seems to either be disabled or not working

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Description

I have not used my service account over the last few months. I try to reuse it again today, and it seems to not be working.

I get the following error
[Sat May 19 2018 13:45:13 GMT+0900 (JST)] WARNING received unknown error response from https://foundation-dev-api.symphony.com/sessionauth/v1/authenticate: Error: write EPROTO 140735268782080:error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown:../deps/openssl/openssl/ssl/s3_pkt.c:1494:SSL alert number 46
140735268782080:error:1409E0E5:SSL routines:ssl3_write_bytes:ssl handshake failure:../deps/openssl/openssl/ssl/s3_pkt.c:659:

[Sat May 19 2018 13:45:13 GMT+0900 (JST)] ERROR Failed to fetch session token: Error: Error: write EPROTO 140735268782080:error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown:../deps/openssl/openssl/ssl/s3_pkt.c:1494:SSL alert number 46
140735268782080:error:1409E0E5:SSL routines:ssl3_write_bytes:ssl handshake failure:../deps/openssl/openssl/ssl/s3_pkt.c:659:

[Sat May 19 2018 13:45:13 GMT+0900 (JST)] ERROR Failed to fetch userId: Error: Error: write EPROTO 140735268782080:error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown:../deps/openssl/openssl/ssl/s3_pkt.c:1494:SSL alert number 46
140735268782080:error:1409E0E5:SSL routines:ssl3_write_bytes:ssl handshake failure:../deps/openssl/openssl/ssl/s3_pkt.c:659:

[Sat May 19 2018 13:45:13 GMT+0900 (JST)] ERROR Failed to fetch key manager token: Error: Error: write EPROTO 140735268782080:error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown:../deps/openssl/openssl/ssl/s3_pkt.c:1494:SSL alert number 46
140735268782080:error:1409E0E5:SSL routines:ssl3_write_bytes:ssl handshake failure:../deps/openssl/openssl/ssl/s3_pkt.c:659:

My service account details
email id : pappuvishal@mac.com
service account name : pvSymphonyBot

Thanks

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Created May 19, 2018 at 4:53 AM
Updated May 21, 2018 at 5:25 PM
Resolved May 21, 2018 at 5:25 PM

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Nikolay GanevMay 21, 2018 at 4:07 PM

Good day . I have created a chat room on https://foundation-dev.symphony.com where I have delivered the certificates and password.

Let's move this conversation in the Symphony chat room.

Closing this ticket, if you have any questions feel free to ask us there.

Thanks,
Niko

Maurizio PillituMay 21, 2018 at 8:19 AM
Edited

Re-enabled User Account for .

, please create a 60 days cert and a service account. TY!

Maurizio PillituMay 19, 2018 at 9:51 AM

Thanks ! Beginning of next week, we will :

  • create a new service account on our Foundation Dev Pod that will last 60 days

  • re-enable your existing User Account on the same Pod

Vishal PappuMay 19, 2018 at 9:37 AM

I have created a pull request and will be starting to add my enhancements to this.

https://github.com/symphonyoss/hubot-symphony/pulls

I have not yet committed anything since I am not able to validate my changes.

Maurizio PillituMay 19, 2018 at 9:12 AM

, feel free to send a Pull Request to any of the projects and post the links here; any contributor gets 2 months access to the Pod, to give time to become more involved in the project and get unlimited access as soon as you're part of the project team.

TY! I'll close this issue for now, but feel free to reopen it when you want to proceed.

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